Knowledge management is any system that helps people in an organization share, access, and update business knowledge and information. Impact of knowledge management practices on organizational performance. The role of information technology in knowledge management radha k. Emerging trends in icts and its impact on organizational. The role of information and communication technologies in knowledge management. Role of ict in knowledge management cmfri repository.
This paper moves towards an understanding of the overall importance of icts to knowledge management that paves way to achieve organizational. This paper looked into the knowledge management from the organizational. The role of information and communication technology ict. The mediating role of knowledge application in the. The objective of this research article is to explore the knowledge management km capabilities in large indian organizations and their impact on knowledge effectiveness. Information technology plays an important role in enabling these processes across distributed enterprises. Pdf ict and knowledge management for organizational.
The role of information and communication technologies in. The application of this framework will improve the success rate and competitiveness of smes. With the help of information technology it, datahidden data and information can be gathered and analyzed. The impact of organizational culture on the use of ict for. The illusive relation among information technology and organizational effectiveness performance calls for further research into intermediate organizational. Innovation is defined as the application of knowledge to societal and organizational c h a ll e n ges to come up with solutions to the challenges. This team is responsible for ensuring that the km system itself the tools, the processes, the technologies are fit for purpose, and are well understood and applied, and for operating the km governance system.
Results show that diverse organizational cultures hierarchy, clan, adhocracy and market are found to impact on the use of ict for strategic km personalization and codification differently. What is knowledge management, and why is it important. Pdf role of knowledge management in human resource. An empirical examination of the influence of organizational. Km efforts overlap with organizational learning, and may be distinguished from that by a greater focus on the management of knowledge as a strategic asset and a focus on encouraging the sharing of knowledge. Km efforts can help individuals and groups to share valuable organizational insights, to reduce redundant work, to avoid. The role of information technology for knowledge management. Knowledgeis information that is meaningful in cognitive formssuch as understanding, awareness and ability. The effectiveness of knowledge management system in. Knowledge management matters brings together the expertise of the worlds thought leaders of km, who share tips, tactics, and. It is typically acquired by experience, information consumption, experimentation and thought processes such as imagination and critical. Ccis 270 the role of icts in knowledge management km for. Technology and people related techniques bring to knowledge management the ability to carry out knowledge management processes quickly, efficiently and costeffectively, making it an enabling solution.
A novel model for integrating organizational data, information and knowledge in effective knowledge management. Knowledge sharing final presentation knowledge management. The purpose of this special issue is to point out the possibilities of new information and communication technologies icts for knowledge management km in organizations, offering different perspectives on and approaches for the role of new icts for km, as well as measuring the impact and diffusion of new icts for km within organizations. Km has increasingly been recognized as a business approach which uses technology as an enabler, despite the fact that. Knowledge management techniques and technologies play an important role in supporting knowledge management processes and activities. There are many taxonomies that specify various kinds of knowledge.
Managing the knowledge assets available in an organization is the major challenge the business firms are facing today. Often cited as a significant challenge in knowledge management practices is the issue of organizational culture. The role of information technology in knowledge management. The impact of knowledge management on organizational. The purpose of this paper is to aim to quantitatively evaluate the importance of icts for sustainable development. Impact of knowledge management capabilities on knowledge. Knowledge management mental model musingscreate, communicate and manage knowledge, a knowledge management system has little chance of improving enterprise knowledge sharing. Knowledge successful knowledge management applies a set of approaches to organisational knowledge including its accumulation, utilisation, sharing and ownership. Organisational impacts of knowledge management on people, processes, products and organisational performance 1.
Effective knowledge management km requires appropriate use of organizational strategies as well as information technology it. The issues of implementing kms are addressed and discussed in literature to enhance the effectiveness. Once the knowledge management framework is implemented, the implementation team hands over to a km support team yellow. The role that information technology communication plays in knowledge management is that, knowledge sharing is facilitated through information and communication technologies that include computers, telephones, email, databases, datamining systems, search engines, videoconferencing equipment, etc. Important aspects of km involve organizational, technical and sociological factors andersson 2000.
Impact and adoption of icts in knowledge management of various prominent icts in km. Technology and organizational communication processes 20 the sanitary unit has to guarantee the sanitary, medical, and pharmaceutical services that guests need. Wiig 4 describes knowledge management km as selfrealizing the potential that an entity has over its knowledge asset towards effectiveness and accomplishment. Knowledge management in law firms is a collection of insights on managing knowledge in a law firm, from knowledge management professionals around the globe. The role of knowledgeoriented leadership in knowledge. The roles of knowledge management for the development of. An analysis of the knowledgebased view of the firm gives rise to several hypotheses, with structural equation modeling sem analysis through partial. Zainal ariffin ahmad 3 abstract knowledge management is a difficult concept. The role of organizational knowledge management in successful.
Using ict to enhance knowledge management in higher. Identification of expertscommunities via social networks can be made too. There is a challenge in the field to demonstrate how to manage. The purpose of this study is to identify the significant role of information and communication technologies icts in knowledge management km initiatives that. Managing knowledge nowadays has become an important ingredient in enhancing and promoting the efficient role of knowledge within organizations. Besides, this paper will also aim to provide the reader with an overview of knowledge management, and learning organizations. Abstract in rapidly changing business environment and increasing competitive advantage, where only uncertainty is certainty, corporate success come from consistently creating, disseminating and using new knowledge. Km in law firms is produced in association with the international bar association.
Pdf new icts for knowledge management in organizations. Km is an organizational process that aims to create centralize knowledge source within the organization that acquire, assimilate, distribute, integrate, share, retrieve and reuse the internal and external, explicit and tacit to bring innovation in. Gallen 2009 abstract the paper aims at analyzing the influence of. Organisational impacts of knowledge management on people. This paper examines the role of knowledge management in human resource. The major output of the study is the effectiveness of knowledge management system kms that helps to enhance abilities of newly ph. Knowledge management comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insight and experiences comprising knowledge, either embodied in individuals or embedded in organizational process or practice.
Failed km is even identified as one of the factors playing a major role in the february 2003 columbia space shuttle disaster. At present many organizations have started focusing on km to become competitive in the business world. Knowledge management, organizational culture, organizational structure. Icts act as the means for knowledge management, ict has been the driver of innovation. Knowledge management as an important tool in organisational management. This chapter explores how to formulate an ictenabled egovernance action plan, including the necessary components of a a knowledge management km strategy. Km is an organizational process that aims to create centralize knowledge source within the organization that acquire, assimilate, distribute, integrate, share, retrieve and reuse the internal and external, explicit and tacit to bring innovation in the organization in the form of the product, people. The km aim of facilitating the organizational processes, improves operation, decision. Critical success factors for knowledge management and their relationship with effectiveness of km practices and improvement in learning process the presence of these critical success factors ultimately leads to the effectiveness of km practices in higher education institutions which ultimately leads to the improvement in learning process. It is based on the premise that together the perspectives of km infrastructure and km processes provide a useful theoretical foundation for defining important aspects of. In terms of the role of ict in knowledge management and.
The km aim of facilitating the organizational processes, improves operation. Organizational effectiveness through information technology is an enduring research question. The three major roles in this unit are the physician of general medicine, lpns including the nurses coordinator, and the physiotherapists. Communications in computer and information science, vol 270. The idea knowledge management strategy team wishes to thank the following organisations and colleagues for their help, support and interest in km, which has allowed the team to develop their knowledge and experience in using km tools and techniques and produce this handbook. The purpose of this special issue is to point out the possibilities of new information and communication technologies icts for knowledge management km in organizations, offering.
The km aim of facilitating the organizational processes, improves operation, decision making, short customer response time and many other benefits to the system. Knowledge acquisition, at the organizational level is a prerequisite for success of an organization and seeks to explore the role of knowledge management processes and competencies in achieving superior performance among organizations kasim, 2008. The impact of organizational culture on the use of ict. Graduate student, training and human resource development. It is guided by km processes model developed by owen and burstein 2005. Organizational impacts of knowledge management km on people, processes, products and organisational performance by dr. Thus, icts have a prominent role on knowledge management initiatives. Knowledge management is the solution for sustaining a competitive edge in a knowledge economy. This paper analyses the evolution of knowledge management km and focuses upon the impact of modern technologies and unstable business environment on the use of this management tool in companies.
Using ict to enhance knowledge management in higher education. Pdf the role of ict in knowledge management processes. Knowledge management nowadays, knowledge is the fundamental basis of competition zack 1999 and, particularly tacit knowledge, can be. Knowledge management km has become the key factor for the success of all organizations. This paper will focus on evaluating the impact of knowledge management and its resources on the organizational performance in order to reach competitive advantages. It is inevitable to know about the significant role of ict in knowledge management. The role of icts in knowledge management km for organizational effectiveness botha et al. Here is a list of 15 benefits that can result from knowledge management km and. Knowledge management capability and organizational. It is typically acquired by experience, information consumption, experimentation and thought processes such as imagination and critical thinking.
G c mohanta, professor, alqurmoshi institute of business management, hyderabad, india reasons for. Role of ict in knowledge management semantic scholar. From enabler to facilitator a thesis submitted in fulfilment of the requirements for the degree of doctor of philosophy hongli song school of business information technology business portfolio rmit university august 2007. Apr 22, 2010 arranging powerful core enterprise system implementation processbased nature of organizational knowledge, is the sec teams and effective utilization of external consulting are believed ond area of concern in enterprise system knowledge management to be effective methods of dealing with the knowledge barriers which was examined from the lens. The impact of knowledge management models for the development of organizations haradhan kumar mohajan assistant professor, faculty of business studies, premier university, chittagong, bangladesh email. This model established to address km processes for in the multinational corporations andor. This paper moves towards an understanding of the overall importance of icts to knowledge management that paves way to achieve organizational effectiveness. Knowledge management education and training can give business opportunities of small and mediumscale software companies smscs to improve productivity, product quality, flexibility, inter employee relationships, effective knowledge creation.
In this piece, well expand on that definition of knowledge management with some concrete examples, and then illustrate exactly why knowledge management is such an important area of focus for businesses and for. The role of knowledge management practices on organizational context and organizational effectiveness by dr. Ifad has responded to the ambitions of the 2030 agenda for sustainable development 2030 agenda by implementing the most significant reforms in its history to step up its development impact, including decentralization and a. The research also examines the mediating role of knowledge application in the relationship between knowledge management practices and firm innovation. The consequences of other ict elements on knowledge management also have been evaluated. Effectiveness of knowledge management functions in improving. The role of information and communication technology ict in. Small and mediumsized enterprises smes, knowledge k, knowledge management km, organizational memory om. This is substantiated by ict s role in decision quality, knowledge sharing, inter.
Knowledge creation involves developing new knowledge. The knowledge management department is utilizing this mentoring knowledge for improving the research performance. From the km perspective, the technical knowledge management capability can assist firms in enabling the rapid acquisition, storage, and exchange of knowledge, mapping internal or external knowledge sources, integrating organizational knowledge flows, and applying existing knowledge to create new knowledge chuang 2004. Ict and the essential roles of knowledge management and learning organization behavior for good governance.
This study aims to examine the role of a specific type of organizational leadership knowledgeoriented leadership in knowledge management km initiatives that seek to achieve innovation. Specifically, the report means to focus on the roles that ict plays in knowledge management operations. History of knowledge management 12 from physical assets to knowledge assets 16 organizational perspectives on knowledge management 17 why is km important today. The impact of knowledge management on organizational performance. Introduction the environment in which businesses operate today. A role of knowledge management in organizational performance. Knowledge management km is a process that transforms individual knowledge into organizational knowledge. A recent study conducted by sonsangyos 18 states that knowledge management in the universities has to be developed and supported in various ways namely through organizational leadership. Knowledge management to facilitate the creation, storage, transfer, and application of knowledge in organizations has received wide attention in practice and research in the past several years. Communication technology ict effectiveness is inevitable. Knowledge management processes and organizational effectiveness is done and thereby the relationship between icts. Knowledge management roles, responsibilities and core.
Km efforts overlap with organizational learning and may be distinguished from that by a greater focus on the management of knowledge as a strategic asset and. Aug 11, 2014 all organizations can benefit from their people sharing, innovating, reusing, collaborating and learning. Local egovernment national knowledge management project. The km aim of facilitating the organizational processes, improves operation, decision making, short.
While it is easy to identify the importance of ict in km, it is indeed a difficult task to implement kms in organizations. A hypothesis about the criticality of icts to sustainable development has been tested. Overview of knowledge management in organizations 1 overview of knowledge management in organizations. Organizational knowledge management is expected to facilitate the transition of a predominantly production and information based economy to a knowledge based economy. Finally, an integrated model linking icts, knowledge management processes and organizational effectiveness is done and thereby the relationship between icts. Knowledge management system kms needs usage of information and communication technology ict for the.
New icts for knowledge management in organizations. Icts are technologies which facilitate the management to share knowledge and information. The purpose of this study is to identify the significant role of information and communication technologies icts in knowledge management km initiatives that lead to organizational effectiveness. Role of information technology in knowledge management pdf. Effectiveness of knowledge management functions in.
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